Booking a sitter is simple through our website or app. Just enter your pet's details, the dates and times you need, and any special instructions. We’ll match you with a trusted sitter nearby.

Our sitters undergo a strict screening process, including background checks and reference verification. You can also read reviews from other pet owners for added confidence.

Yes, we provide overnight pet-sitting services. Sitters can stay at your home to ensure your pet receives continuous care and attention.

While we aim to accommodate your preference for a particular sitter, assignments depend on availability and the specific needs of your pet.

Claim resolution times vary depending on the case, but most are finalised within 2 to 6 weeks from the date of submission.

Approval decisions are made by the insurance provider. Although we can’t promise approval, our team will assist you in submitting a well-documented claim.

If a claim is denied, review our Terms of Service to understand liability and determine next steps.

In situations where the owner or emergency contact is unavailable, use your discretion to handle the situation and make sure to record all actions taken.

If your regular vet is unavailable, locate the nearest emergency clinic or reach out to us if their services are offered in your area.